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FAQ's
How quickly can I receive my order?
I did not receive my tracking number?
How do I register my warranty?
Does Comfortaire® Direct have any specials?
Do we accept international orders?
What is Comfortaire® Direct’s return policy?
How hard is assembly of this product?
What is your 60-day risk free trial?
Where can I find more information on these models?
When did Comfortaire® Direct invent the air bed?
Are Comfortaire® products made in the USA?
Where is Comfortaire® Direct located?
Can I request a shipping method?
Customer Service
How do I place an order?
Order by phone at 888-500-1700 or Order Online by selecting a product to the left of your screen.
You can place your order anytime directly by selecting the mattress you wish to purchase and following through to check out. Once you have placed an order you should receive a confirmation email shortly after. Billing and credit card information must be accurate to receive order confirmation.
Apply for financing
If you plan on applying for special interest free financing please fill out our secure online form at the top of the page. Once the form is submitted please contact customer service.
How quickly can I receive my order?
Most orders are received within 12 - 14 business days.
How do I track my order?
You will be sent email updates regarding the status of your order. You will also be sent an email confirmation with tracking number once your order has shipped. To track your order please log onto www.fedex.com or www.ups.com and include the tracking number sent to you in your email.
I did not receive my tracking number?
If you did not receive a tracking number within two weeks please call Comfortaire® Direct customer service at 888-500-1700.
How do I register my warranty?
Your warranty will automatically be registered for you when your mattress ships. Please keep a copy of your invoice along with a copy of the warranty card that came with your mattress. In the event that you need anything or have any questions or concerns contact customer service at 888-500-1700.
Does Comfortaire® Direct have any specials?
On occasion Comfortaire® Direct will have a promotional offering. Please call for any specials we may have.
Do we accept international orders?
We do accept international orders, but purchaser will be responsible to pay full shipping charges to including any tax and/or duty required.
What is Comfortaire® Direct’s return policy?
If you are not completely satisfied with your Comfortaire® Direct mattress during the Confidence Guarantee period and wish to return your bed please call Comfortaire® Direct's Customer Assistance at 1-888-500-1700 to obtain a “Return Authorization” (RA) number. Bed sheets are not returnable and do not qualify for an RA number.
Once we issue your RA number you will have 15 days to return the mattress to Comfortaire® Direct. The mattress must be properly packaged in its original packaging and returned in like new condition, and you will be responsible for all costs associated with returning your mattress. Please contact Comfortaire® Direct's Customer Assistance for tips on re-packaging your mattress and for your lowest cost shipping options.
Upon receipt, your mattress will be immediately inspected. In the event there are any damages beyond “normal wear and tear” or manufacturing defects you will be contacted by Comfortaire® Direct's Customer Assistance concerning the allowable amount of your refund.
Your refund will be processed within approximately 15 days from the date that the entire mattress is received at our facility, and will be refunded in the form of your original payment.
How do I request a catalog?
Please contact Comfortaire® Direct’s Sales Department by email or phone 888-500-1700.
How hard is assembly of this product?
Our product ships unassembled unless you have called customer service prior to your order. We do ship mattresses assembled and also offer express shipping methods. In-home setup methods of delivery are available to all of our customers for an additional price. Inside the box you should find assembly instructions or find out assembly instructions online. If you need help please contact customer service at 888-500-1700.
How will my order ship?
Unless specified your order will ship FedEx home delivery or UPS. You will receive an email with tracking information along with how many boxes your order has.
What is your 60-day risk free trial?
The purchase of your new Comfortaire® mattress is a very important decision in your life. Approximately one third (1/3) of you life is spent in bed and research shows that the quality of your sleep directly effects your health and well being. Your new Comfortaire® mattress will allow you to finally take control of your individual sleep needs and when those needs change with life’s cycles; your new mattress will change with you. Also, with individual control, you no longer have to compromise your sleep needs with those of your sleep partner. This absolute control provides the confidence that your new Comfortaire® Direct mattress will meet your needs and those of your sleep partner…each and every night. We are confident that Comfortaire® Direct is the right mattress for you and that you will be completely satisfied with your purchase, but in order to ease any doubts you may have about buying your new Comfortaire® Direct mattress online, we are proud offer you one of the best Confidence Guarantees™ in the market today. Enjoy your new Comfortaire® mattress for 60 of the best night’s sleep you’ve ever had. We believe that you deserve to awake refreshed, rejuvenated and ready for the opportunities of each new day.
Your new Comfortaire® Direct mattress is designed to promote proper support while providing unmatched comfort. Please note that it is probable that your old mattress has lost the ability to properly support and that you body has learned poor sleeping posture. It can take up to 30 days for your body to get used to being properly supported again. So try your new mattress for a minimum of 30 nights. If you are not completely satisfied after 30 nights you will have 30 additional days to return your mattress for credit. In the event that you decide to return your mattress, you may simply contact a Comfortaire® Direct representative at 1-888-500-1700 to receive a “Return Authorization” (RA) number.
The Confidence Guarantee™ sleep period applies to the mattress only. Foundations, adjustable bases and bed sheets are not covered under this guarantee and are not returnable for a refund.
As always, please read our return policy for complete program details.
Product Information
Where can I try these models?
These models are available online only. More than 600 retail locations feature Comfortaire® Mattresses.
Where can I find more information on these models?
Our online models are exclusive to www.comfortairdirect.com or www.comfortair.com. All information pertaining to these models are available online only. If you need assistance please contact Sales at 888-500-1700.
Company Information
When did Comfortaire® Direct invent the air bed?
Comfortaire® Direct is the result of the spirit of innovation. Comfortaire® Direct was founded in 1981 to bring adjustable air supported sleep technology to the retail market. Comfortaire® Direct continues that heritage of innovation by using the latest technology to provide you with the best nights sleep you’ll ever have.
Are Comfortaire® products made in the USA?
Yes.
Where is Comfortaire® Direct located?
Greenville, SC
Shipping
Can I request a shipping method?
Comfortaire® Direct offers several different types of delivery. We offer standard ground shipping via UPS or FedEx, Front Door Delivery by several national trucking companies, and white glove in home service. You can make your delivery choice when placing your order.
ASK THE EXPERTS
Q: Why shouldn't I buy a Sleep Number Bed?
A: The luxurious feeling you get from a Comfortaire Mattress is incomparable. The quality of the materials blended with advanced technology make the Comfortaire Mattress incomparable to a Sleep Number Bed.
CUSTOMER REVIEWS
"I ordered the Luxor Mattress online when I compared it to the Sleep Number 9000. I saved over $2,000!" After sleeping on the Luxor Mattress I found that the features and controls are even better.
Angie, TX
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Copyright © 2008. All Rights Reserved. Comfortaire Direct® -- The Original Air Bed Company™
*Sales tax applies to residents of South Carolina.
1See survey results - The September 7th 2009 HGTV survey asked consumers to rate the sleep they get on their current mattress. BEST SLEEP represented all consumers who rated their sleep as excellent and good.
*Select Comfort® is a registered trademark of Select Comfort Corporation. Comfortaire Direct® does not sell the Select Comfort® brand air bed or Select Comfort® adjustable bed, and Comfortaire Direct® is in no way affiliated with Select Comfort®. *Sleep Number® is a registered trademark of Select Comfort Corporation. Comfortaire Direct® does not sell the Sleep Number® brand air mattress, and Comfortaire Direct® is in no way affiliated with Sleep Number®. *Craftmatic® is a registered trademark of Craftmatic Corporation. Comfortaire Direct® does not sell the Craftmatic® brand adjustable bed, and Comfortaire Direct® is in no way affiliated with Craftmatic®.